As a small to medium sized business owner, an entrepreneur, or a freelancer, being able to meet with customers and clients and not have conflicts with your schedule or theirs can be a real challenge. To make this easy, Genbook offers a simple to use platform for both businesses and clients to coordinate appointments, track meetings, schedule and even allows reviews.
While not an old company, Genbook has really gained a reputation as a top innovator for scheduling and tracking and is branded as ideal for teams, small staffs and even for individuals. Pricing for the system is based on the number of users on the system per month based on solo, standard of up to 5 or team which is between 6 and 50 users.
Appearance and Use for Businesses
The business simply enters staff information into the Genbook system to get started. This includes the business name, operating hours, and other details you choose to include on the system. Employee names, job titles or departments as well as phone contact information is entered and will be displayed when customers are setting an appointment through the system.
When a customer enters information to request an appointment or leave a message, this information will appear on the screen when the employee logs into the system. It is possible to allow different levels of access to calendars for managers so they can see all calendars, or even provide teams with access to the calendars of those working together.
It is also possible to import contacts and provide regular notifications to customers to book through the Genbook system.
The Customer’s Perspective
One of the reasons that Genbook is so popular with businesses is because it is a very user-friendly calendar option that offers much more than just the ability for customers to schedule an appointment at their convenience.
Customers simply click on the calendar and book their appointment on the times left open. The calendar system also allows the individual to leave a note or make a special request, plus there is a confirmation page that allows editing of some or all of the information.
All bookings are automatically noted by the system and instantly provided to the staff member as well as entered on the calendar. The system also is designed to allow customization for your small business, and it also prompts customers to leave a “verified customer review” which is a great way to boost your online reputation and assist in SEO rankings.
