It’s a nightmare to walk into your office building and see that there’s damage to your carpets or someone’s vandalized the building during the night. In emergency situations, you don’t have time to research professional office cleaning companies and ask around for references. You need someone out there to get the place cleaned up fast, and you’re willing to go with the first company that answers the phone.
While an emergency is stressful, don’t jump and hire the first name you see in the phone book. There are ways to gauge whether a company will perform a professional, competent job in an emergency situation. Below are some tips to help you out.
Ask about Certification & Training
When you start calling professional office cleaning companies, ask if the cleaning professionals have any form of certification. There are different certifications for cleaning companies, and becoming certified involves more than filling out the right paperwork. If you’re working with a certified company and certified cleaners, then you can expect to get a professional job. If the company is not certified, than ask about training for employees. The employees should at least have training on how to properly use equipment, extended training on working with cleaners and solvents, and training on the proper methods of emergency cleaning.
Look At References Online
Almost every reputable company in business today has at least one reference available online. There are numerous sites dedicated to reviewing businesses, and customers love getting on these sites to share their experiences. Remember that people love to talk about the negative more than the positive, so as long as the company has a mixed number of positive and negative, you can assume that they’ll competently handle your emergency cleaning service.
Will The Professional Cleaning Service Make You A Priority?
Never fail to ask if your emergency is a priority. Some professional office cleaning services advertise emergency services, but don’t really make emergency calls a priority. While each company has a protocol to determine what constitutes an emergency, it’s common sense to know that an office building with a busted water pipe is a priority over someone who needs maintenance carpet cleaning. Ask how quickly the service will be to your office, and if it’s more than a few hours, keep calling until you find someone who will make you a priority.
